| Job Information |
Primary Responsibilities:
- Develop and continuously update training materials for various training sessions (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions).
- Conduct general training sessions with users, new and current, as needed.
- Create schedule of training courses & conduct those trainings to increase all departments use and satisfaction in the EHR
- Assist in system administration development and customization.
- Maintain knowledge of our standard configurations.
- Conduct observations of users in their environment to identify areas for improvement and suggestions for work-flow redesign.
- Create reoccurring schedule to make sure all departments in all facilities working with the EHR.
- Manage tasks to support implementations and upgrades.
- Participate in project meetings.
- Provide notes to project meetings participants.
- Track tasks and maintain project materials. Monitors various processes and functionality in the EHR and route issues to appropriate parties.
- Assists with application upgrades, upgrade testing and management of support issues that may result from upgrades.
- Other duties as assigned.
Key Requirements:
- Hands on experience with medical chart and related paperwork.
- Hands on experience with EMR based charge capture Preferred.
- Hands on experience with scheduling and registration.
- Experience with the medical billing process is a plus.
- Experience with FQHC practices is a plus.
- BA/BS degree or equivalent relevant experience.
- 3-5 years of experience in a healthcare setting (clinical background a plus).
- 3-5 years of hands-on experience using and/or supporting eClinicalWorks EMR\EPM.
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